Since our items/products are custom-designed, we do not accept returns unless there is a defect/damaged/flawed/incorrect order product which we have caused….This incudes
the item/product was misprinted
the item/product was damaged (excluding damages during delivery)
the item/product does not match the fulfillment information
In all these cases, we will make things right for you. The customer has seven days from the date of arrival of the item/product to notify us of the defect/damage. If the customer decides to wear the clothing or use any of the items/products even though they know they are defective or damaged, we will not accept them back as a return item. If customer contacts us after the seven days, we cannot accept the item/product back as a return item.
In addition, we cannot offer accept return products because the customer has changed their mind.
In cases of defect/damaged/flawed/incorrect order, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to firstname.lastname@example.org before the seventh day after receiving the product. BelieveInMeBelieveInYou, LLC will contact you by phone. In many cases, action in the form of replacement can be taken as soon as substantiation of the claim has been provided by the customer. However, in some cases, we may need to have you send back the item/product for us to inspect.
Once we have confirmed the defect/damaged/flawed/incorrect order, we will either replace the item or give a refund.
WHO COVERS THE RETURN SHIPPING COST?
BelieveInMeBelieveInYou, LLC will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a BelieveInMeBelieveInYou, LLC representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does BelieveInMeBelieveInYou, LLC reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the customer must make arrangements first with BelieveInMeBelieveInYou, LLC support as to how the return should be handled prior to placing the items back in transit to us.